If you notice that your ice cream or frozen pizza is soft, or your milk in the refrigerator is warmer than usual, please follow these instructions to troubleshoot your LG refrigerator.

  • Check to see that your refrigerator is set to its optimal setting.
  • LG recommends 37 degrees for the refrigerator and 0 degrees for the freezer.
  • If additional cooling is required, start by lowering the temperature a few degrees to achieve your desired temperature.
  • Make sure the cooling vents are clear and free from any obstructions.
  • Poor circulation can prevent proper cooling of your LG refrigerator.
  • If you see any obstructions, re-organize the items to ensure good airflow.
  • Check that the doors and drawers of the refrigerator are closing properly.
  • Check to see that the mullion flap is collapsed properly, ensuring good seal for the doors.
  • Make sure that the shelves and drawers are not overloaded preventing the doors from closing tightly.
  • Fully push the freezer doors closed to correct any misalignments, and check for any gaps when it is closed.

Proper leveling is crucial to ensure a tight gasket seal. If you notice that your refrigerator is not leveled, please see our video on leveling and door alignments for further information.

Finally, sour food in the freezer may also be due to odd of the frost cycle. Once defrosting is complete, your freezer will return to normal temperature.

If you feel that your refrigerator is not cooling at all, make sure that the unit is not in display or demo mode.

If you notice that your control panel is displaying the letters O F F, refer to our video on disabling the display mode for more details.

To learn more about your appliance, or any LG products, be sure to visit our YouTube channel or our LG website and we hope you enjoy your LG experience.