Units recently installed will require 24 hours rest before ice production may occur. If the unit is making ice but not making enough ice, please visit our Not Enough Ice - Refrigerator article.

The freezer must maintain an internal temperature below 19°F. The minimum recommended temperature on the unit's control panel for ice production is -4°F (-20°C). If you see any error code on the display, please visit to our Error Codes - Refrigerator article.



QUICK CHECKLIST


New installation.

If your unit was recently installed, it may take up to 24 hours for each compartment to reach the desired temperature and for the ice maker to begin making ice.
Step to follow:


  • Please wait 24 hours for ice production.

Set the temperature.

The freezer must maintain an internal temperature below 19°F. The minimum recommended temperature on the unit's control panel for ice production is -4°F (-20°C). If the freezer temperature is set at a warmer temperature, then ice will be produced at a slower rate.
Step to follow:


  • Ensure that your set temperature is under -4°F (-20°C).

Inspect water supply.

Ensure that the water line is connected. Sometimes when the unit is pushed back into its place, recently moved or installed, the water line gets disconnected, kinked or pinched.
Steps to follow:


  • Try to dispense a glass of water from the dispenser. If water dispenses normally, then there are no issues with the water supply.

  • Proceed to our Water Supply Section of this article for additional water supply information.

Turn ON and RESET the icemaker.

In order for the ice maker to make ice, the ice maker must first be turned ON. If the icemaker is ON but the unit is not producing ice, try to reset the icemaker.
Steps to follow:


  • Proceed to our Reset Icemaker Section of this article for step by step instructions.

CHECK WATER FILTER


Water lines MUST be connected.

Ensure that the water line is connected. Sometimes when the unit is pushed back into its place, recently moved, or installed, the water line may be disconnected. Check to make sure that the water line is connected.

Inspect water line.

If the water line behind the refrigerator is kinked or bent, the water pressure will be reduced. Straighten any kinks in the water line and make sure that the unit or any other items are not resting on, or restricting the water line.

Check the end of the water line for damage.

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Ensure that the water line is inserted completely.

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